​​​​Saiyida Nafisa Rosdi​

​​Lecturer

YTL International College of Hotel Management, Kuala Lumpur  |  ​2020 - 2022

• Designed and delivered comprehensive lectures mainly on tourism and hospitality management, event management, marketing, and IT courses for both internal and external diploma programmes, including collaborations with ICHM Australia and HRDF-certified training initiatives.

• Consistently maintained a 90% passing rate across all classes, exceeding the institutional benchmark by 15%.

• Improved the average class performance by 20% within two semesters through innovative teaching methods and one-on-one mentoring.

• Successfully led the college’s Examination Unit to manage all exam-related activities, ensuring integrity and compliance with academic standards.

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Lecturer cum Programme Leader (Hospitality & Tourism Programme)

School of Hospitality, Tourism & Culinary Arts, SEGi College, Kuala Lumpur  |  ​2019 - 2020

• Delivered dynamic lectures mainly in tourism and hospitality management, marketing, and IT courses for certificate, diploma, and degree students, fostering interactive and application-based learning environments.

• Effectively managed the Hospitality and Tourism Management programme, including the collaborative UK degree pathway with the University of Sunderland.

• Achieved a 95% passing rate for tourism students, with 30% earning distinctions in final assessments.

• Introduced new teaching techniques that increased student satisfaction by 20%.

• Successfully mentored and supervised 22 individual research projects within a year for a UK degree programme, ensuring high academic standards and research quality.

• Secured Gold Award at K-Novasi and the Silver Award at Malaysia Technology Expo competitions for teaching innovation and project-based learning initiatives.

 

Lecturer

Faculty of Hospitality, Tourism and Wellness, Universiti Malaysia Kelantan, Kota Bharu, Kelantan  |  ​2017 - 2018

• Delivered impactful lectures on tourism and entrepreneurship modules for degree students, incorporating blended learning strategies to enhance student engagement and critical thinking, inspiring students to excel academically and professionally.

• Managed the Tourism Programme as Programme Coordinator at UMK Centre for External Education (UMKCEE), ensuring academic quality, compliance, and effective programme delivery.

• Consistently achieved a 90% passing rate, with 30% of students recognised for exceptional academic performance.

• Awarded “Teaching and Learning Award”, “Outstanding Achievement Award”, and “Best Practitioner in E-Assessment Award” for exceptional contributions to teaching excellence.

• Won multiple prestigious awards in research projects, teaching and learning innovation, and project-based learning competitions at national and international levels.

• Published multiple research articles in tourism proceedings, journals, and contributed chapters to academic books, solidifying expertise in the field.

• Effectively mentored and supervised groups of students completing their research projects in tourism, ensuring rigorous academic standards and impactful outcomes.

 

Lecturer cum Programme Leader (Event Management Programme)

Reliance College, Kuala Lumpur  |  ​​2017

• Conducted engaging lectures in tourism and event management for diploma students, promoting interactive and application-based learning.

• Led the Event Management Programme, providing strategic oversight in curriculum implementation, internship coordination, and graduate career placement.

• Achieved a 90% passing rate for event management students, with many securing internships and employment in leading organisations.

• Successfully mentored students in planning and executing large-scale external events, earning accolades from clients and industry stakeholders.

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Reservations Assistant

Asia Experience Tours Sdn Bhd, Petaling Jaya, Selangor  |  ​2016

• Coordinated tour bookings, hotel reservations, and ground arrangements for local and international agents; liaised with vendors to ensure seamless service delivery.

• Supported sales operations by preparing customised quotations and proposals, contributing to a 5% improvement in client satisfaction through prompt and tailored responses.

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​Part-Time Student Working Scheme

Scholar's Inn UTM JB, Universiti Teknologi Malaysia, Johor Bahru, Johor  |  ​2014 - 2015

• Delivered front desk services by assisting with bookings, inquiries, and guest check-ins, while managing administrative tasks such as room scheduling and record-keeping.

• Supervised contract workers for maintenance operations and coordinated banquet arrangements to ensure smooth event execution and client satisfaction.

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Part-Time Professional Speaker

Fun Work Management, Johor Bahru, Johor  |  2013

• Delivered engaging brand presentations for Maybelline, Milo, Munchys, Knorr, Garnier, and Intimate to over 20,000 primary and secondary students across Johor Bahru, incorporating interactive activities that earned positive feedback from employers, teachers, and principals.

• Built strong rapport with school administrators while distributing product samples to students and staff.

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Part-Time IT Technician

Agra Computer, Johor Bahru, Johor  |  2013

• Provided professional IT support, servicing PCs and laptops, while setting up and managing a cybercafé system with efficient client-server configurations.

• Reduced system downtime by 25% through timely maintenance and effective troubleshooting, ensuring smooth operations and client satisfaction.

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Freelance Experience / Self-Employed

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• Beauty Therapist   |   2022 - Present

• Virtual Administrative Assistant   |   2020 - Present

• Travel Planner, Tour Agent, Tourist Guide & Tour Leader   |   2014 - Present

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